A refund charge record is created each time a request for funds is sent to your merchant bank from your customer’s issuing bank, typically in exchange for a return.

The Refund Charge Process

This process flow references how refunds are processed in the Fonteva Payments platform. For general instruction on how to manage refunds in Fonteva, refer to the Refunds section.

Related Documentation

  • Manage Payments Made in Error. Learn how to refund invalid payments in Fonteva Payments.

  • Charges. Learn how payment charges work in Fonteva Payments.

  • Transfers. Learn how transfer charges work in Fonteva Payments.

  • Disputes. Learn how disputes work in Fonteva Payments.

  • Payouts. Learn how payouts work in Fonteva Payments.

  • Fonteva Payments app. Learn how to track refunds and their related records in our transactions portal.

  • Glossary. Understand the terminology associated with Fonteva Payments and other eCommerce features.