Introduction

For Multi-Currency enabled orgs: If you change your currency while tickets are in your Shopping Cart, you will receive a warning that your cart will be emptied. If you confirm the change, your currency will change and your cart will be emptied. You will have to register for your event again.

The Event Registration Component is where you will first encounter an event you'd like to register for. This component is a part of the Event Overview page. You can learn more about components on the Pages page.

The Event Registration Component displays an overview of the event as well as options to begin registration. There are multiple paths to registration depending on the event. Invitations, types of tickets, and whether or not the event is free will factor in to how you access the Event Registration Component. Below are the different aspects of an event that will determine how you will experience the Event Registration Component.

Invitation (Public and Private Events)

An event is either Private or Public. All Private events require an invitation to access the event and register. Guests can also be invited to Public events, but an invitation is not required to access the event or register.

Invitations are sent via email with a link to RSVP to the event. Clicking the link will navigate the invited guest to the Event Overview page with the option to accept or decline the invitation. Invitees to Private Events will be required to first log in to their account before registering.



Click Accept to accept the invitation and begin registration.

Click Decline to decline the invitation. Your response will be marked as declined.

Tickets Assigned

If ticket types have been assigned to your invitation for you and any guests, you will immediately begin filling out attendee information. A modal will open for you to select the number of guests you will be registering.

  1. Select the number of guests you want to have attend.

  2. Click Done.

  3. The Attendee modal will then open for you to configure your tickets for yourself and any guests.



  4. Select a Contact in the Attendee field and fill out any included forms. You can switch through tickets in the side bar to configure all your guests as well.

When you are finished, click Continue or Checkout to move to the next step in the registration flow or to purchase your tickets.

Tickets Unassigned

If tickets are unassigned, you will navigate to the Ticket Selection page after accepting the invitation.

  1. Select the tickets you want to purchase using the Quantity picklists for each ticket type.



  2. Click Continue. A window will open for you to designate a ticket type for the primary invited attendee. This will be yourself or whoever you are registering on behalf of.

  3. The Attendee modal will open for you to configure your tickets for yourself and your guests.

  4. Select a Contact in the Attendee field and fill out any included forms. You can switch through tickets in the side bar to configure all your guests as well.

When you are finished, click Continue or Checkout to move to the next step in the registration flow or to purchase your tickets.

Note

When an invited attendee is waitlisted, the system will update their current invited attendee record. If an invited attendee's guest is waitlisted, a new waitlist record will be created for the guest.

Single Ticket Type

If only one ticket type is prescribed for an event, you will skip selecting a ticket type to register. A registration component will instead display on the event overview page. It will display the price and summary of the ticket type and an Attendees section. You will enter your information into the Attendees section along with any guest attendee information.

Note

Events with a single Group Ticket Type will not be treated as a Single Ticket Event.


Enter your First and Last Name in the corresponding fields.

Enter your Email address.

If a form is included, fill out the accompanying fields.

Note

When an authenticated user accesses the event overview page for a single ticket type event when attendee assignment is disabled, their information will be automatically entered into the primary attendee fields, and these fields will be grayed out, preventing any editing. If there is no ticket type associated with a form, the Add Guests button will be replaced with a picklist from which the registrant can select the number of guests he or she would like to bring.


Note

If Create Contacts for Attendees and Contact Restriction are enabled for the event and the Field Group on the form is the mapped to the Contact object, then the form will map to the Attendee's Contact record. The Attendee's Contact details will automatically populate field values in the form with Contact information from the Assignment record. Upon saving the form, the Attendee's Contact record will be updated with the form field responses.

Guests

If you are allowed to add guests, the + Add Guest button will be available. Click + Add Guest to generate a new Guest Attendee information section.

Enter your guest's First and Last Name in the corresponding fields.

Enter your guest's Email address.

If a form is included, fill out the accompanying fields.

Note

If an attendee is waitlisted, forms will not show up in attendee registration.


Note

If Create Contacts for Attendees and Contact Restriction are enabled for the event and the Field Group on the form is the mapped to the Contact object, then the form will map to the Attendee's Contact record. The Attendee's Contact details will automatically populate field values in the form with Contact information from the Assignment record. Upon saving the form, the Attendee's Contact record will be updated with the form field responses.


You can continue adding guests for as many guests as the event permits. Click Register Now to move to the next step in event registration or to checkout.

Click the trashcan icon in the right corner to remove a guest.

Multiple Ticket Types

If an event offers multiple ticket types, registering users will select from the ticket types and apply contact information to the selected tickets.

On the ticket selection page, select the number of tickets you want to purchase from the Quantity picklist for the ticket type you desire.

When you're ready, click Register Now. If you're not logged in, you may be required to log in or register as a guest. Otherwise, the Attendee modal will open for you to enter your attendee information and those of any guests.

All of the ticket types you selected will list in the left side bar of the Attendee modal. You will first enter information for your ticket.

Enter your name in the Attendee field. If a form is included, fill out the form.

Note

If Create Contacts for Attendees and Contact Restriction are enabled for the event and the Field Group on the form is the mapped to the Contact object, then the form will map to the Attendee's Contact record. The Attendee's Contact details will automatically populate field values in the form with Contact information from the Assignment record. Upon saving the form, the Attendee's Contact record will be updated with the form field responses.

Click Continue when you are done. You will move on to the next ticket. For all additional tickets, enter your guests' names in the Attendee field and fill out any required forms.

Click Continue to move through all your tickets.

When you have completed entering all attendee information for all selected tickets, you will move on to checkout or the next step in registration.

Free Event

Registration for a Free Event is designed to be quick and simple. The tickets for the event will display on the Event Overview. Free Events can have either Single or Multiple Ticket Types, and they can be Private or Public. No prices will display since the event is free.

You'll select your tickets and register any guests in accordance with the Single or Multiple Ticket Type registration described above. If Sessions are available, they will be free as well since the event has no price.

Since the event incurs no cost, users will not navigate to the checkout page. Instead, they will navigate to the Registration Successful page to confirm the registration. Click Continue to Event to return to the event's overview page.

Free Events will not create any Sales Orders since the event incurs no cost. Only Attendee Records will be generated.