After converting a Sales Order with Sales Order Lines to an Invoice, you can create Installments for your Invoice. This allows the customer to pay for the items in their order in a number of installments or on a case-by-case basis.

Prepare Installments:

  1. Click Edit on the Detail page for the converted Invoice. The Edit Sales Order modal will open.

  2. Navigate to the Schedule Type field and select Installment from the picklist.

  3. In the Schedule section, select the frequency of the installments in the Schedule Frequency picklist. This determines how often your customer is invoiced for the order.

    1. If you want to schedule these Installments to be issued at a future time, provide a future date in the Schedule Start Date field. Otherwise, it will default to the current date.

  4. Provide the number of installments in the Number of Installments field. This determines the number of times your customer will be invoiced for the order.

    1. For example, if you wanted your customer to be invoiced monthly for a year, you would set the Schedule Frequency to Monthly and the number of installments to 12.

  5. Click Save. The Edit Sales Order modal will close, and the Schedule End Date field will auto-populate with the end date for your installments schedule based on the Schedule Frequency, Number of Installments fields, and the date entered in the Schedule Start Date field.

Create Installments:

You’ve planned how you want your Installments to function for this Invoice, but you still have to create the Installments.

Click the Ready for Payment action when you have set up your Installments to your satisfaction.

A number of things will happen to your Invoice when you do this:

  • The Status changes from Draft to Unpaid.

  • The Is Closed field gets checked.

  • The Is Posted field gets checked.

  • The Generate Installments field gets checked.

  • Scheduled Payments will generate as Installments in the Scheduled Payments related list.

The original Invoice will continue to list the full amount of the original order. Each Scheduled Payment record will list the calculated amount of the Installment being charged on the prescribed date.

It is important you understand how payment is applied across your order and Installments. Check out the following fields on your Scheduled Payments and Sales Order records.

  • Total: This field displays the amount owed for a single installment. So, for an order worth $100 that has been split into 4 Installments, the Total field will display $25 for the Installment.

  • Overall Total: Displays the combined amount of all Installments. In keeping with the example above, this field would display $100 for 4 Installments with Totals of $25.

  • Balance Due: This field draws from the amount in the Overall Total field to indicate the total Balance Due for the order.

Any Tax and Shipping lines will only be created on the first Scheduled Payment record.

If your organization has been configured to equally divide Tax and Shipping payment across all installments, you will see Tax and Shipping lines on all of your Installment records.

Automatic Payments On Installments:

You can designate Scheduled Payments for automatic payment so your user gets charged automatically for each Installment.

  1. Navigate to the Scheduled Payment related list on your Sales Order record and select the first Scheduled Payment to open its Detail page.

  2. Click Edit to open the Edit Scheduled Payment modal.

  3. Provide a Payment Method in the Payment Method field.

  4. Provide a Payment Gateway in the Payment Gateway field.

  5. Click Save to apply your changes.

  6. The Scheduled Payment will now automatically charge your customer using the Payment Method and Payment Gateway you just added.

Repeat these steps for all Scheduled Payments for the Invoice.

Apply Payment Page:

The Order Information table will indicate if an Invoice has Installments in the Type column.

You can take a deeper look at an Invoice’s Installments in the Order Drawer.

An Installment Schedule table displays under the Items table in the Order Drawer. This table lists every Installment scheduled for the Invoice. It includes the Installments' Due Dates, Status, and the Balance Due for each.

It is important to note that the Balance Due field in the Installment Schedule table behaves like the Total field on the Installment record. It displays the amount due for each single Installment.

Below the Installment Schedule table in the Summary, the Balance Due field displays the combined amount of all of the Installments with balances due or overdue.


If the Override field is checked when you open the Order Drawer, the Payment fields for each row will be editable.

Provide your desired payment amount for each item in the Payment fields.

The Remaining Balance field will adjust based on the amounts you entered.

Click Save to apply the new Payment amounts to the full order. Click Cancel to cancel these amounts and return to the main view.