Portal users can view and manage their addresses from the Address Book menu item on their Profile.

The user’s Known Addresses will list in the Address Book with radio buttons to designate the default address in the Default column. Users can click another address’s radio button to designate a new default address.

Default addresses cannot be deleted. If the user attempts to delete a default address, a message will appear indicating that a different address must be made default before the old one can be deleted. If there is only one address in the Address Book, the user must first enter a new address and make it the default before proceeding with deleting the first address.

Create a New Address:

  1. Click the New Address button. A modal window will open with fields to enter the new address in.

  2. Type a name for the address in the Name field.

  3. Select an address Type.

  4. Begin to type the address into the Address field. The field will populate automatically with addresses. Select from the options generated.


  5. Alternatively, check Enter Address Manually to manually enter the address in the Street, City, State, Country, and Zip Code fields. The Address field will gray out.

  6. Type text in the Street, City, and Zip Code fields. Select the country and state form the Country and State picklists.

  7. Type any additional details in the Additional Details field.

  8. Click Save to finalize. If this is the only address in the Address Book, it will be designated as the Default address. When you add more addresses, you can choose which address is Default by clicking the radio button in the Default column.

Edit an Address in the Address Book:

  1. Select the pencil icon next to an address. A modal window will open with fields to edit the address in.

  2. Edit the address name in the Name field.

  3. Select a new address Type.

  4. Type a new address in the Address field. The field will automatically populate with addresses. Select from the options generated.

  5. Alternatively, check Enter Address Manually to manually enter the address in the Street, City, State, Country, and Zip Code fields. The Address field will gray out.

    1. Type text in the Street, City, and Zip Code fields. Select the country and state form the Country and State picklists.

  6. Type any additional information in the Additional Details field.

  7. Select Save to complete your edits.

Delete an Address:

  1. Click the trash can icon next to the address you want to delete.

  2. A confirmation window will open asking you to confirm if you want to delete the address. Select Delete to delete the address.

  3. The address will be deleted from the Address Book.